Return Policy

Effective Date: 8/16/25

All of our products are digital and delivered electronically. Because of the nature of digital goods, all sales are final.

1. No Returns or Refunds

Once a digital product has been purchased and delivered, it cannot be returned, refunded, or exchanged.

This includes downloadable files, templates, spreadsheets, and online resources.

2. Exceptions

We may consider a refund only if:

You were charged in error (e.g., duplicate payment)

You purchased the wrong product and have not downloaded it yet
If you believe you qualify for an exception, please contact us at amber@bentleybookkeeping.com within 7 days of purchase.

3. Access Issues

If you experience problems accessing or downloading your product, please email us at amber@bentleybookkeeping.com, and we’ll ensure you receive your purchase.